Quality Question Bank
for Exam preparation

Q2. The first step in problem solving is to:

1. Assume the worst.
2. Establish responsibility for change.
3. Collect and analyze data.
4. Define the problem issue.

Q3. The concept that states: "the optimal quality level is reached at the point where the incremental revenue from product improvement equals the incremental cost to secure it" comes from:

1. quality control analysis
2. marginal analysis
3. standard quality analysis
4. conformance analysis
5. systems analysis

Q4. An advertising executive is studying television-viewing habits of married men and women during prime time hours. On the basis of past viewing records, the executive has determined that during prime time, husbands are watching television 40% of the time. It has also been determined that when the husband is watching television, 40% of the time the wife is also watching. When the husband is not watching television, 30% of the time the wife is watching television. Find the probability that the wife is watching television in prime time.

1. 0.36
2. 0.35
3. 0.34
4. 0.32

Q5. How does the current inventory is indicated visually?

1. Bar chart
2. Kanban card
3. Stand up meeting
4. Label

Q6. The basic assumption of calculating the control limits based on average sample size (for a p chart) will ______________ from/as those previously observed.

1. Greatly differ
2. Will be exactly the same
3. Not greatly differ
4. None of the above

Q7. The ______________ is used to identify what might go wrong in a plan under development.

1. Pareto Chart
2. PDPC
3. Arrow Diagram
4. Matrix Diagram

Q8. When the mean of the process is outside the customer specification limits the value of Cpk will be:

1. 2.0
2. 0.5
3. 1.0
4. Negative

Q9. The major purpose of the Control Phase in DMAIC is to:

1. Identify root causes
2. Determine long term solutions
3. Maintain the gains made with implemented solutions
4. Calculate Cp and Cpk

Q10. Quality management deals with all of the following topics except:

1. Conformance to requirements / specifications
2. Satisfying the needs of the customer
3. Making products more desirable and luxurious
4. A and C
5. B and C